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Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

C Scarth
The whole process was smooth and the dealership was very accommodating

G Thomlin
Excellent customer service and prices. We had a slight issue with our car once collected, car was collected the next work day, courtesy car delivered, and then our repaired car was returned the next day with excellent communication through.
K Sharif
I am extremely satisfied with the customer service from start to finish. The car was exactly as described and the staff went above and beyond to ensure I was happy with my purchase. Great experience and friendly staff- Highly recommend.
Mathew pizey
Helpful and informative, provided all the information I asked for and delivered from Sunderland to Ipswich as specified. Superb aftercare support, highly recommended.
C Anderson
Unreal from start to finish. Made everything easy for me and made it such an easy decision whilst purchasing my car. Absolutely love the car. An absolute pleasure to deal with.
Robert Scott
The guys were absolutely superb all though the buying process. The car was prepared to a very high standard, everything done for MOT with no advisories. I travelled from Scotland to collect the car and was met at the station. Very honest and a pleasure to deal with. Definitely highly recommended dealers. Thanks very much
Judith H
Excellent service car was exactly what we looking for after looking for weeks and visiting numerous main dealers. We say this online went to see it Richard could not do enough. I picked up a couple of things sorted them no issues car was immaculate when we collected wife absolutely loves it. Great price, great car, great service what more could you want.
Martin Smith
Great Service, friendly staff, couldn't recommend them enough
John & Margaret Q3
First class treatment all the way, haven't enjoyed buying a car as much for many years 👍
Mark Hunter
Great service helpful from start to finish.
Leon Metcalfe
Really good customer service and didn't push the sale. Were happy to answer any questions and even got a free bottle of wine with the car! I would highly recommend for anyone to use auto sales north east ltd.
Alan Parker
Very professional, friendly and helpful . A easy buying experience
peter russell
VERY FRIENDLY SERVICE. ASKED FOR A COUPLE OF THINGS DONE AND WERE DONE AS REQUIRED, ALSO SORTED OUT AND FITTED NEW NUMBER PLATES FOR MY PRIVATE REG, ALSO ASKED TO HAVE THE WHEEL COLOUR CHANGED AND THIS WAS NOT A PROBLEM, EXCELLENT SERVICE.
John Nichol
Absolutely first class service from start to finish! Margaret loves her Q3 and beautifully presented...
Scott Green
Absolutely brilliant people and amazing company, Very help , Great prices would definitely recommend A++
D Tinkler
If Calsberg sold cars...

The whole process was effortless. Salesman was professional in every way. Nothing was too much trouble and no hard sell tactics. This is how buying a car should be ... first class service.
Natalie R
Great service from start to finish. The owner wasn't the usual pushy salesman and nothing was too much trouble.

Lewis Johnson
Excellent service from beginning to end would recommend 100%. The staff were very friendly and helpful thanks again.
MUHAMMAD A - SHAHAHMED

excellent service very efficient and professional massive help with sorting and supplying my new car definitely would recommend and use again
kenneth Ashton
From the initial call with the sales rep to completing our deal it was so straight forward and easy. I chose my car, part exchanged and completed within a few hours. Couldn't be happier with the service provided and would highly recommend to anyone.
Michael Lewis
I would definitely recommend them. I was really looked after when buying my car, and the process was super smooth. I couldn't complain about anything.
Christopher Ryan
Buying my car was a big investment for me, and the staff at Auto Sales North East were great in taking me through it. I found them very helpful and reassuringly trustworthy. With an MOT and service as part of the presale offer this was great value.
Bethany McGuire
Really good experience with auto sales north east, they sourced our car with all the specification I had asked for. Cannot thank them enough! Highly recommended. Lovely family ran business Thank You Neil & Julie for looking after us.
Danielle Fox
Love my new car ! Thank - you Auto Sales North East very helpful and friendly.
Sonia Liddle
Would totally 100% recommend auto sales north east . We got an excellent part ex price and when deciding on car Neil went well above and beyond to make sure everything was perfect including replacing the timing belt and other extras . We are so happy with our new Audi and found Neil to be very professional and knowledgeable. Also the bouquet of flowers was an added touch Thankyou once again ime sure your business will go from strength to strength.
Emma Stohard
Great experience at Auto Sales North East. Really friendly and professional team and was really looked after from the moment we arrived. Helpful and went out their way to make sure the car was in top condition when I collected it. Would really recommend.
Maureen Willcock
Excellent polite and professional customer service from initial enquiry to purchase. Goes that extra mile. Highly recommend. Many thanks .

Andrew Mutch
Fantastic experience dealing with Neil from auto sales. Service was above and beyond. Highly recommended
Ian Piggott
Very professional from start (phone call from myself showing an interest in a car) to finish (picking up the car). Family run business who clearly value there customers. Would 100% recommend to anyone. Thanks for a pain free hour or so yesterday trading in my old car and driving away a nice shiny new (ish) one. Cheers again - a happy customer 👍
Katie Davis
Neil made it so easy for me to view and purchase the car I wanted. He kept in touch with me over the phone, was very knowledgeable about the car and just overall really pleasant to deal with! He had the car ready for me to pick up very quickly and even gave me flowers 💐 couldn't recommend Auto Sales North East more!
Jill Ohara
We Couldn't have asked for better customer service, they kept us updated all the time and the car was valeted immaculately and we were given a lovely bouquet of flowers when we picked the car up.
David Mawson
Excellent service and very helpful staff, couldn't be more happy with car i purchased
Catriona Dixon
Honestly couldn't recommend them enough. Neil has been fantastic from start to finish. Had to buy a new car in a hurry after my previous went to the scrap heap in the sky, and found a fantastic car with Autosales North East LTD. The service they've provided has been outstanding and they been so accommodating for my tight timescale. Everything has been stress free. The car is absolutely immaculate and every care has been taken with it. They've kept me informed every step of the way. And when I picked it up tonight, there was a huge bunch of flowers waiting. Honestly, the service and communication has been perfect and I would highly recommend. They've been wonderful during what has been a very stressful week.
Colin W Potts
Received delivery of our car a few days ago and it was exactly as described on the website. Immaculate condition with a 12 month warranty. A simple purchase from beginning to end . A family firm with excellent customer service. Highly recommended.

DEBRA ROBSON
Purchased a Honda Civic from Neil at Autosales. I will highly recommend this family run business. They are so professional with no pressure at all and are so friendly and really helpful . My car was in immaculate condition ,,, Thanks again

KATIE HAMMOND
Excellent service! Very helpful and easy process.
Silvia Anghel
Amazing customer service. I would definitely recommend having a chat with them. They have been very friendly and helpful.
Collin Thomas
Absolutely brilliant company to deal with went above & beyond to make sure everything went smoothly will definitely shop here again felt more looked after here than at a main dealer.

Bev Thompson
Hi Julie and Neil,

Just wanted to start by saying thank you for the excellent service I have received. From beginning to now it's been outstanding and I'm so glad I bought a car from you. I love that your business is family run, it makes it so much more personal. Speaking of personal touches, thank you from the bottom of my heart for my gorgeous flowers! I was absolutely blown away when Neil presented them to me. I've purchased brand new cars from main dealerships before today and not had so much as a tub of travel sweets to see me on my way haha!

I'm over the moon with the car. It's exactly what I need given the issues I have with my back etc. I'll miss the BMW but needs must.
Leanne Davis
Highly recommend auto sales north east from enquiring about the car to driving it away the service has been remarkable, everything was all sorted in less than a week would recommend anyone looking for a new car to try here first, support your local businesses.
Konrad Jaglarz
5 star service. Friendly , honest people. I've trade my previous car with no problem. New car as described on advert , spot on. Highly recommend
Dominic Platt
I highly recommend purchasing a car from Auto Sales North East Ltd, I recently purchased a car from here that was delivered to me in Manchester having not seen the car in person, they was really easy to talk to and very helpful in getting me the right deal I was looking for. The gentleman I spoke to is called Neil and he was very polite and honest about the cars history, got the car cleaned up to new standards and even got some new floor mats which don't come with used cars and a new parcel shelf. In addition when the car arrived I noticed two minor dings so I rang Neil, told him and he's offered to pay and buy a new replacement part, also the car only came with one key but he's said when my v5 arrives he'll pay for a second key, plus Neil has taxed the car for six months for me.
Overall brilliant service Very quick and good value I highly recommend,
I know this has been longwinded but I'm thrilled with the car and service, I will do a follow up review once the I get the key and part,
Thank you very much Auto Sales North East Ltd
Kayleigh North
Wonderful from start to finish. Friendly, nothing too much trouble and car immaculate.

Aimee Mitchell
My first time buying a car, and i have to say i could not have been i safer hands. neil made me feel very comfortable and looked after. can't recommend him enough.
Harry Heslop
Bought a Seat Leon from Neil, I can not recommend this company enough, very helpful, very knowledgable. If anyone is apprehensive about using a car dealership for their next car, look no further than Auto Sales North East ltd. it has been such a simple and pressure free process and I was driving away incredibly quickly. Will definitely be coming here for my next car too! Really felt "˜looked after'!
Jude Wilson
Purchases my car from Neil.at Auto Sales North East. Fab service and a very happy customer. No.pushy salesman and very helpful. Got my dream car
Thanks Neil
phil jeffries
Excellent family run business Highly recommend
Dayanand G
Excellent service and regular updates on the status. Appreciate the details and patience. Car conditions were checked with RAC approved mechanics and the necessary changes made per the recommendations.
Harry H
Bought a Seat Leon from Neil, I can not recommend this company enough, very helpful, very knowledgable. If anyone is apprehensive about using a car dealership for their next car, look no further than Auto Sales North East ltd. it has been such a simple and pressure free process and I was driving away incredibly quickly. Will definitely be coming here for my next car too! Really felt "˜looked after'!
Eden Robb
Excellent service would highly recommend them


Auto sales did not have the car in stock that i was looking for but immediately sourced it, whole process was smooth, staff were extremely helpful, finance sorted and warranty/mot could not fault anything overall a excellent service provided would highly recommend Auto Sales North East, no pressure, no false promises just exactly what i asked for.